Enjay Synapse IP PBX is a complete telephony & call centre solution with inbound & outbound call handling, call recording, IVR, ACD, Predictive/Progressive dialing. Zoho phonebridge integration with Enjay Synapse enables click to call, call logging, screen pop up functionality … Read More
Author Archives: Limesh Parekh
Synapse Remote extension checklist
While configuring remote extensions for Synapse Server, this checklist will help you. Configuration of Synapse Remote Extensions is needed when Synapse Server is at one location and there are some remote extensions needed to be configured at the remote locations. … Read More
Why switch over to PRI from GSM/PSTN?
Currently, many companies have begun to understand the importance of customer service or even proper Telemarketing, so they want to have a team of Tele callers or a team of technical people who will provide support on phone to their … Read More
PSTN v/s PRI
Enjay Synapse works on the PRI line, whereas many people are still using PSTN lines, there is a huge difference in pricing, working & technology of both. There is always one question – PSTN v/s PRI. On the Internet, … Read More
EPABX v/x IPPBX
EPBX as we all know it – has been used in our offices for since last many years – lots of functionality has been added to it in the last few years – but still, it is using analog technology … Read More
Enjay Synapse V/S normal IP_PBX
Enjay Synapse is much more than an IP_PBX Solution, but with a difference. We call it BTI (Business Telephony Integration) rather than CTI (Computer Telephony Integration). In this article, we examine what is an advantage of the Enjay Synapse Server. … Read More
Electrical And Earthing considerations
Synapse Server Setup needs to be properly earthed since the devices in use (Synapse Server, PRI termination device, other PBX, Analog Gateway) all are electrically powered devices and are made up of metal parts. In addition, the Synapse Server (PRI … Read More
Additional Enjay Synapse OS for Backup Enjay Synapse Server
Congratulations! Thanks for selecting Enjay Synapse Solution for your Telephony requirements, which features IVR, Call reporting, Call recording, outward conference & many more features for your organization. Everything is working fine. Happy life for your company. But what happens if … Read More
API for Enjay Synapse OS (AESO)
Enjay Synapse Server & Mini-Server is a customised IP_PBX Solution. It is powered by Enjay Synapse OS. Which is a hardened version of Linux and all the drivers and utilities required to manage state of the art telephony infrastructure. It … Read More
EVB User Guide
EVB Startup Guide Before you start our service, you should have User Registers. Credits assigned to you by superadmin. Sound file to broadcast(Required .wav file only) Contact list to whom you want to broadcast voice message. (Must be in .CSV format) … Read More
Understanding Strategy, Implementation and Execution of CRM (Video)
Your CRM strategy, implementation, and execution need to be perfect to succeed in your CRM journey. Before we start discussing the strategy, implementation and execution of CRM, we need to understand these three terms. Surprisingly, most people are confused about … Read More
How to buy a CRM? The secrets that no one tells you. (Video)
Your CRM requirement cannot come from CRM features. Your CRM requirement comes from the problems that you want to solve and the goals you want to achieve. The purpose of this video is to make the most authentic CRM buying … Read More